About

A portrait of you.

I help organisations decide what to build, and prove it's worth building before they commit to it.

Most products don't fail in delivery. They fail earlier, when teams commit to a solution before the problem is properly understood. They move fast, but in the wrong direction. That's where I work: framing the problem, testing the opportunity, and turning it into something real (a prototype, a validated proposition, a clear product direction) so teams build the right thing.

For over 20 years I've done this for organisations including Sky, BBC, Formula 1 and DAZN, as a product design director, an innovation consultant, and now through my consultancy, Made-Real.

Capabilities

Product Leadership & Strategy, New Product Innovation, Concept Development, UX/UI, User Experience Strategy, AI-native product definition · Live-model prototyping · Human–AI interaction patterns · AI/ML product roadmapping · AI-assisted discovery & synthesis, Executive Stakeholder Management, Mentorship & Coaching, Digital Native Design, Rapid Prototyping, Wire-framing, Design Sprints, Workshop Facilitation, Service Design, Agile Methodologies, Brief Development, Cross-Functional Collaboration.

Client Collaborations

Mars, Santander, Barclay’s, NFL, Esse, Treowe Jaguar Land Rover, IKEA, UBS, Travis Perkins, Kerry Group, Propellerfish, UnPitchd, Habitat, Royal Doulton, FIVB, ITV, SKY, Channel 4, Orange, Tesco, Novartis, Abbvie, Pernod Ricard, Absolut, Pearson, Telefonica, UBS, Innocent, Coca-Cola, UNTIL, GAIL, Candou, JMWO, Argos, Sinclair, Rogers Media.

Made—Real

Principal Consultant

Present

Deltatre

Strategy & Design Director

2020-2023

Massive Interactive

EMEA Design Director

2019-2020

Reason

Product Strategy Lead

2016-2019

What If Innovation

Innovation Design Lead

2011-2016

Echo Design

Freelance Product Designer

2011

The Body Shop

Senior Product Designer

2009-2011

Family & Friends

Frrelance Product Designer

2009

Landor

Senior Product Designer

2007-2009

Path Design

Freelance Product Designer

2007

Sabotage

Freelance Product Designer

2006

SiebertHead

Freelance Product Designer

2006

PI Global

Freelance Product Designer

2006

BluwStuff

Product Designer

2003-2005

Rich Mills ©2026

About

A portrait of you.

I help organisations decide what to build, and prove it's worth building before they commit to it.

Most products don't fail in delivery. They fail earlier, when teams commit to a solution before the problem is properly understood. They move fast, but in the wrong direction. That's where I work: framing the problem, testing the opportunity, and turning it into something real (a prototype, a validated proposition, a clear product direction) so teams build the right thing.

For over 20 years I've done this for organisations including Sky, BBC, Formula 1 and DAZN, as a product design director, an innovation consultant, and now through my consultancy, Made-Real.

Capabilities

Product Leadership & Strategy, New Product Innovation, Concept Development, UX/UI, User Experience Strategy, AI-native product definition · Live-model prototyping · Human–AI interaction patterns · AI/ML product roadmapping · AI-assisted discovery & synthesis, Executive Stakeholder Management, Mentorship & Coaching, Digital Native Design, Rapid Prototyping, Wire-framing, Design Sprints, Workshop Facilitation, Service Design, Agile Methodologies, Brief Development, Cross-Functional Collaboration.

Client Collaborations

Mars, Santander, Barclay’s, NFL, Esse, Treowe Jaguar Land Rover, IKEA, UBS, Travis Perkins, Kerry Group, Propellerfish, UnPitchd, Habitat, Royal Doulton, FIVB, ITV, SKY, Channel 4, Orange, Tesco, Novartis, Abbvie, Pernod Ricard, Absolut, Pearson, Telefonica, UBS, Innocent, Coca-Cola, UNTIL, GAIL, Candou, JMWO, Argos, Sinclair, Rogers Media.

Made—Real

Principal Consultant

Present

Deltatre

Strategy & Design Director

2020-2023

Massive Interactive

EMEA Design Director

2019-2020

Reason

Product Strategy Lead

2016-2019

What If Innovation

Innovation Design Lead

2011-2016

Echo Design

Freelance Product Designer

2011

The Body Shop

Senior Product Designer

2009-2011

Family & Friends

Frrelance Product Designer

2009

Landor

Senior Product Designer

2007-2009

Path Design

Freelance Product Designer

2007

Sabotage

Freelance Product Designer

2006

SiebertHead

Freelance Product Designer

2006

PI Global

Freelance Product Designer

2006

BluwStuff

Product Designer

2003-2005

Rich Mills ©2026

About

A portrait of you.

I help organisations decide what to build, and prove it's worth building before they commit to it.

Most products don't fail in delivery. They fail earlier, when teams commit to a solution before the problem is properly understood. They move fast, but in the wrong direction. That's where I work: framing the problem, testing the opportunity, and turning it into something real (a prototype, a validated proposition, a clear product direction) so teams build the right thing.

For over 20 years I've done this for organisations including Sky, BBC, Formula 1 and DAZN, as a product design director, an innovation consultant, and now through my consultancy, Made-Real.

Capabilities

Product Leadership & Strategy, New Product Innovation, Concept Development, UX/UI, User Experience Strategy, AI-native product definition · Live-model prototyping · Human–AI interaction patterns · AI/ML product roadmapping · AI-assisted discovery & synthesis, Executive Stakeholder Management, Mentorship & Coaching, Digital Native Design, Rapid Prototyping, Wire-framing, Design Sprints, Workshop Facilitation, Service Design, Agile Methodologies, Brief Development, Cross-Functional Collaboration.

Client Collaborations

Mars, Santander, Barclay’s, NFL, Esse, Treowe Jaguar Land Rover, IKEA, UBS, Travis Perkins, Kerry Group, Propellerfish, UnPitchd, Habitat, Royal Doulton, FIVB, ITV, SKY, Channel 4, Orange, Tesco, Novartis, Abbvie, Pernod Ricard, Absolut, Pearson, Telefonica, UBS, Innocent, Coca-Cola, UNTIL, GAIL, Candou, JMWO, Argos, Sinclair, Rogers Media.

Made—Real

Principal Consultant

Present

Deltatre

Strategy & Design Director

2020-2023

Massive Interactive

EMEA Design Director

2019-2020

Reason

Product Strategy Lead

2016-2019

What If Innovation

Innovation Design Lead

2011-2016

Echo Design

Freelance Product Designer

2011

The Body Shop

Senior Product Designer

2009-2011

Family & Friends

Frrelance Product Designer

2009

Landor

Senior Product Designer

2007-2009

Path Design

Freelance Product Designer

2007

Sabotage

Freelance Product Designer

2006

SiebertHead

Freelance Product Designer

2006

PI Global

Freelance Product Designer

2006

BluwStuff

Product Designer

2003-2005